{"id":25327,"date":"2026-03-12T18:00:29","date_gmt":"2026-03-12T18:00:29","guid":{"rendered":"https:\/\/directimpawork.wpenginepowered.com\/?page_id=25327"},"modified":"2026-05-16T18:16:42","modified_gmt":"2026-05-16T18:16:42","slug":"faciliter-la-gestion-de-donnees-et-ameliorer-lexperience-client","status":"publish","type":"page","link":"https:\/\/www.directimpactsolutions.com\/fr\/temoignages\/faciliter-la-gestion-de-donnees-et-ameliorer-lexperience-client\/","title":{"rendered":"Faciliter la gestion de donn\u00e9es et am\u00e9liorer l&rsquo;exp\u00e9rience client"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25327\" class=\"elementor elementor-25327 elementor-24235\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fa50149 e-flex e-con-boxed e-con e-parent\" data-id=\"6fa50149\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5c7eeb17 e-con-full e-flex e-con e-child\" data-id=\"5c7eeb17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfbfa99 elementor-widget elementor-widget-heading\" data-id=\"dfbfa99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u00c9tude de cas Claris FileMaker<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1d191a elementor-widget elementor-widget-text-editor\" data-id=\"6e1d191a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"has-ast-global-color-14-color has-text-color has-link-color wp-elements-5128e7557d978bba4fafb6686e676467\">Services professionnels<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f5dd673 e-flex e-con-boxed e-con e-parent\" data-id=\"6f5dd673\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d80452b elementor-widget elementor-widget-menu-anchor\" data-id=\"2d80452b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"PDFChecklist\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-424e77f5 e-flex e-con-boxed e-con e-parent\" data-id=\"424e77f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-35ed4997 e-con-full e-flex e-con e-child\" data-id=\"35ed4997\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56089061 elementor-widget elementor-widget-text-editor\" data-id=\"56089061\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"dis\">\n\n<p>L&rsquo;<a href=\"https:\/\/www.atefq.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">Association des techniciens en \u00e9valuation fonci\u00e8re du Qu\u00e9bec<\/a> (ATEFQ) est un organisme \u00e0 but non lucratif dont la mission est de regrouper les techniciens en \u00e9valuation au Qu\u00e9bec. Elle repr\u00e9sente ses membres depuis 1983 et en compte aujourd&rsquo;hui 250.<\/p>\n<h3>Le D\u00e9fi<\/h3>\n<p>Depuis 2011, l&rsquo;Association disposait d&rsquo;une application Claris FileMaker personnalis\u00e9e. Cette application leur permettait de g\u00e9rer les informations relatives \u00e0 ses membres et le processus de facturation des diff\u00e9rents services qui leur \u00e9taient offerts.<\/p>\n\n<p>Cependant, l&rsquo;application n&rsquo;\u00e9tait pas connect\u00e9e au site web de l&rsquo;ATEFQ. Le processus de renouvellement et d&rsquo;adh\u00e9sion, ainsi que les inscriptions au congr\u00e8s annuel, \u00e9taient \u00e9galement g\u00e9r\u00e9s manuellement. L&rsquo;objectif \u00e9tait donc d&rsquo;automatiser les t\u00e2ches pour \u00eatre plus efficace en \u00e9vitant la double saisie et en r\u00e9duisant les risques d&rsquo;erreur.<\/p>\n\n<p>La transmission \u00e9lectronique \u00e9limine le traitement et la gestion de la correspondance papier, tant pour l&rsquo;envoi que pour la r\u00e9ception d&rsquo;informations et de paiements.<\/p>\n\n<p>L&rsquo;ATEFQ souhaitait automatiser plusieurs t\u00e2ches afin d&rsquo;am\u00e9liorer l&rsquo;exp\u00e9rience de ses membres au sein de l&rsquo;association :<\/p>\n<ul>\n\u00a0\t<li>Adh\u00e9sion et paiement en ligne des nouveaux membres<\/li>\n\u00a0\t<li>Renouvellement (incluant la mise \u00e0 jour des informations) et paiement en ligne pour les membres actifs et anciens membres<\/li>\n\u00a0\t<li>Inscription aux \u00e9v\u00e9nements corporatifs (chaque \u00e9v\u00e9nement pouvant inclure plusieurs activit\u00e9s avec des prix diff\u00e9rents)<\/li>\n\u00a0\t<li>L&rsquo;inscription aux \u00e9v\u00e9nements doit \u00eatre possible sur une base individuelle ou corporative, tant pour les membres que pour les non-membres<\/li>\n\u00a0\t<li>\u00c9mission de factures en ligne<\/li>\n\u00a0\t<li>Transmission \u00e9lectronique des re\u00e7us fiscaux<\/li>\n<\/ul>\n<h3>La Solution<\/h3>\n<p>L&rsquo;application d\u00e9velopp\u00e9e par Direct Impact Solutions propose plusieurs types de formulaires \u00e9lectroniques pour les adh\u00e9sions et les renouvellements, les inscriptions aux congr\u00e8s et autres \u00e9v\u00e9nements, ainsi que des re\u00e7us fiscaux personnalis\u00e9s. Elle offre \u00e9galement une plateforme de paiement en ligne. Cette solution est rendue possible gr\u00e2ce \u00e0 une int\u00e9gration entre la plateforme <a href=\"https:\/\/www.claris.com\/filemaker\/\" target=\"_blank\" rel=\"noreferrer noopener\">Claris FileMaker<\/a>, le syst\u00e8me de gestion d&rsquo;\u00e9v\u00e9nements <a href=\"https:\/\/www.eventbrite.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">EventBrite<\/a> et la plateforme de paiement <a href=\"https:\/\/www.paypal.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Paypal<\/a> via les diverses interfaces de programmation (API) disponibles.<\/p>\n\n<p>Tous les membres sont invit\u00e9s \u00e0 compl\u00e9ter et valider leurs informations sur les diff\u00e9rents formulaires \u00e9lectroniques. La transmission est instantan\u00e9e et beaucoup plus conviviale. L&rsquo;ATEFQ appr\u00e9cie grandement la facilit\u00e9 de traitement de l&rsquo;information ainsi que l&rsquo;int\u00e9gration des donn\u00e9es directement dans sa base de donn\u00e9es.<\/p>\n<h3>Les B\u00e9n\u00e9fices<\/h3>\n<p>Plusieurs b\u00e9n\u00e9fices ont r\u00e9sult\u00e9 de l&rsquo;investissement dans la nouvelle application, notamment :<\/p>\n<ul>\n\u00a0\t<li>Une r\u00e9duction de 50 % des efforts de traitement de l&rsquo;information, permettant l&rsquo;\u00e9limination des frais de poste et de d\u00e9placement.<\/li>\n\u00a0\t<li>Une meilleure qualit\u00e9 des donn\u00e9es collect\u00e9es.<\/li>\n\u00a0\t<li>Gr\u00e2ce \u00e0 une gestion simplifi\u00e9e, un acc\u00e8s plus rapide \u00e0 l&rsquo;information permet une plus grande quantit\u00e9 d&rsquo;analyses et de suivis.<\/li>\n\u00a0\t<li>La gestion \u00e0 distance, la s\u00e9curisation et l&rsquo;archivage des formulaires et le suivi des transactions.<\/li>\n\u00a0\t<li>Un travail plus collaboratif tout en assurant la coordination et l&rsquo;homog\u00e9n\u00e9it\u00e9 des op\u00e9rations.<\/li>\n\u00a0\t<li>La capacit\u00e9 de r\u00e9pondre aux besoins de la nouvelle g\u00e9n\u00e9ration de membres qui demandaient l&rsquo;option de renouveler en ligne.<\/li>\n<\/ul>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-706eff82 e-con-full e-flex e-con e-child\" data-id=\"706eff82\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e08249e elementor-widget elementor-widget-image\" data-id=\"3e08249e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1441\" src=\"https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ-3-scaled-4.jpg\" class=\"attachment-full size-full wp-image-25323\" alt=\"atefq 3\" srcset=\"https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ-3-scaled-4.jpg 2560w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ-3-scaled-4-600x338.jpg 600w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ-3-scaled-4-300x169.jpg 300w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ-3-scaled-4-1024x576.jpg 1024w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ-3-scaled-4-768x432.jpg 768w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ-3-scaled-4-1536x865.jpg 1536w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ-3-scaled-4-2048x1153.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74e5abfa elementor-widget elementor-widget-image\" data-id=\"74e5abfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_2-2-scaled-1-768x1024.jpg\" class=\"attachment-medium_large size-medium_large wp-image-25324\" alt=\"atefq 2 2\" srcset=\"https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_2-2-scaled-1-768x1024.jpg 768w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_2-2-scaled-1-600x800.jpg 600w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_2-2-scaled-1-225x300.jpg 225w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_2-2-scaled-1-1152x1536.jpg 1152w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_2-2-scaled-1-1536x2048.jpg 1536w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_2-2-scaled-1.jpg 1920w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1724424c elementor-widget elementor-widget-image\" data-id=\"1724424c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"686\" src=\"https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_4-1-1-1024x686.png\" class=\"attachment-large size-large wp-image-25325\" alt=\"atefq 4 1\" srcset=\"https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_4-1-1-1024x686.png 1024w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_4-1-1-600x402.png 600w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_4-1-1-300x201.png 300w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_4-1-1-768x515.png 768w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_4-1-1-1536x1030.png 1536w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_4-1-1.png 2038w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9db927 elementor-widget elementor-widget-image\" data-id=\"a9db927\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"705\" src=\"https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_3-2-1024x705.png\" class=\"attachment-large size-large wp-image-25326\" alt=\"atefq 3\" srcset=\"https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_3-2-1024x705.png 1024w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_3-2-600x413.png 600w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_3-2-300x206.png 300w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_3-2-768x528.png 768w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_3-2-1536x1057.png 1536w, https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2024\/05\/ATEFQ_3-2.png 1808w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d351dce e-flex e-con-boxed e-con e-parent\" data-id=\"d351dce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e506b7 elementor-widget elementor-widget-text-editor\" data-id=\"3e506b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<figure class=\"wp-block-pullquote has-text-align-center\">\n\n<blockquote>Une \u00e9quipe super dynamique \u00e0 l&rsquo;\u00e9coute du client. Une approche proactive pour des solutions int\u00e9gr\u00e9es aux outils utilis\u00e9s.\n\n<cite>\u2014 Alain Kilgour, ATEFQ<\/cite><\/blockquote>\n<\/figure>\n<style>\n\n.dis-center-btn {<br \/> text-align: center;<br \/> margin-top: 30px;<br \/> }<br \/> .dis-center-btn a {<br \/> display: inline-block;<br \/> background-color: #f7921e;<br \/> color: #fff;<br \/> padding: 12px 24px;<br \/> text-decoration: none;<\/p>\n\n<p> border-radius:90pc<br \/> }<br \/> .dis-center-btn a:hover {<br \/> background-color: #e07d10;<br \/> color: #fff;<br \/> }<br \/><\/style>\n\n<div class=\"dis-center-btn\"><a href=\"https:\/\/www.directimpactsolutions.com\/claris-filemaker\/\">EN SAVOIR PLUS SUR CLARIS FILEMAKER<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00c9tude de cas Claris FileMaker Services professionnels L&rsquo;Association des techniciens en \u00e9valuation fonci\u00e8re du Qu\u00e9bec (ATEFQ) est un organisme \u00e0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":25235,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[],"tags":[],"class_list":["post-25327","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Faciliter la gestion de donn\u00e9es et am\u00e9liorer l&#039;exp\u00e9rience client - Direct Impact Solutions<\/title>\n<meta name=\"description\" content=\"Am\u00e9liorez la gestion de vos donn\u00e9es et l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 des solutions adapt\u00e9es et performantes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.directimpactsolutions.com\/case-studies\/facilitating-data-management-and-improving-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faciliter la gestion de donn\u00e9es et am\u00e9liorer l&#039;exp\u00e9rience client - Direct Impact Solutions\" \/>\n<meta property=\"og:description\" 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