{"id":25568,"date":"2026-03-13T13:56:50","date_gmt":"2026-03-13T13:56:50","guid":{"rendered":"https:\/\/directimpawork.wpenginepowered.com\/?page_id=25568"},"modified":"2026-05-09T11:20:00","modified_gmt":"2026-05-09T11:20:00","slug":"cableflo-international","status":"publish","type":"page","link":"https:\/\/www.directimpactsolutions.com\/fr\/temoignages\/cableflo-international\/","title":{"rendered":"Cableflo International"},"content":{"rendered":"\t\t
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\u00c9tude de cas FileMaker<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Entreprise de services\/Secteur de la construction<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u00c9tude de cas\u00a0: Cableflo International<\/p>

Cableflo International, acteur majeur de l\u2019installation de c\u00e2blage structur\u00e9 au Qu\u00e9bec, a fait appel \u00e0 Direct Impact Solutions, sp\u00e9cialiste du d\u00e9veloppement d\u2019applications sur mesure, pour moderniser son syst\u00e8me de suivi des appels au service client.<\/p>

L\u2019objectif de ce projet \u00e9tait d\u2019optimiser l\u2019efficacit\u00e9 op\u00e9rationnelle et de simplifier la gestion des demandes clients gr\u00e2ce \u00e0 la plateforme Claris FileMaker d\u00e9velopp\u00e9e par Claris International Inc., filiale d\u2019Apple Inc.<\/p>

\u00c0 propos de Cableflo International<\/p>

Depuis sa cr\u00e9ation en 1992, Cableflo International s\u2019est impos\u00e9e comme un chef de file du c\u00e2blage structur\u00e9, r\u00e9pondant aux besoins des secteurs commercial, industriel et institutionnel. Fond\u00e9e par Florent Picard, \u00e9lectricien et entrepreneur passionn\u00e9, l’entreprise est n\u00e9e du d\u00e9sir d’\u00e9largir la gamme de services de Florent \u00c9lectrique, cr\u00e9\u00e9e en 1987.<\/p>

Aujourd’hui, Cableflo exploite des succursales \u00e0 Laval et \u00e0 Qu\u00e9bec et est reconnue pour la qualit\u00e9 de ses installations partout au Qu\u00e9bec. Cableflo offre un service cl\u00e9 en main \u00e0 ses clients et r\u00e9alise \u00e9galement des travaux d’\u00e9lectricit\u00e9 et d’\u00e9clairage sous les banni\u00e8res Florent \u00c9lectrique Inc. et Fluoratech Service d’\u00e9clairage Inc.<\/p>

Faits saillants de l’entreprise :<\/h3>
  • Clients de renom :<\/strong>BMO, Banque Scotia, TD Banque Canada Trust, C\u00e9gep Marie-Victorin, Coll\u00e8ge Rosemont, Couche-Tard\/Circle K, BGIS et Dollarama<\/li>
  • Accr\u00e9ditations et partenariats :<\/strong>Titulaire d’une licence de la R\u00e9gie du logement du Qu\u00e9bec, partenaire autoris\u00e9 Belden<\/li><\/ul>

    Le d\u00e9fi<\/h3>

    Malgr\u00e9 son succ\u00e8s, Cableflo a d\u00fb relever d’importants d\u00e9fis dans la gestion des demandes de service, notamment :<\/p>

    Un syst\u00e8me de gestion de base de donn\u00e9es, d\u00e9velopp\u00e9 en 1997, \u00e9tait toujours pleinement fonctionnel, mais sans Les besoins de mobilit\u00e9 ne sont plus satisfaits.<\/p>

    Les processus manuels de gestion des appels entra\u00eenaient parfois des retards dans la communication, la r\u00e9solution des probl\u00e8mes et le suivi de la facturation.<\/p>

    Il est n\u00e9cessaire de moderniser le syst\u00e8me informatique avant le d\u00e9part \u00e0 la retraite du fondateur afin d’assurer une transition technologique harmonieuse pour la nouvelle g\u00e9n\u00e9ration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    La solution<\/h3>\n\n
    \n\n
    \n\nPour mener \u00e0 bien ce projet ambitieux, Direct Impact Solutions a constitu\u00e9 une \u00e9quipe interne multidisciplinaire et dynamique, ax\u00e9e sur la collaboration et l’adaptabilit\u00e9, et utilisant une m\u00e9thodologie agile. Cette \u00e9quipe \u00e9tait compos\u00e9e des membres suivants\u00a0:\n\n
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    • Concepteur\u00a0:<\/strong> Responsable de l\u2019exp\u00e9rience utilisateur (UX) et de l\u2019interface graphique (GUI), il a veill\u00e9 \u00e0 ce que l\u2019application soit intuitive et agr\u00e9able \u00e0 utiliser.<\/li>\n\n
    • Trois d\u00e9veloppeurs\u00a0:<\/strong> Experts en d\u00e9veloppement FileMaker, ils ont pris en charge la cr\u00e9ation, l\u2019int\u00e9gration et les tests des fonctionnalit\u00e9s de l\u2019application.<\/li>\n\n
    • Responsable qualit\u00e9 (AQ)\u00a0:<\/strong> Son r\u00f4le \u00e9tait de s\u2019assurer que chaque fonctionnalit\u00e9 d\u00e9velopp\u00e9e respectait les normes de qualit\u00e9 d\u00e9finies, garantissant ainsi une solution finale fiable et efficace.<\/li>\n\n
    • Directrice d\u2019\u00e9quipe et de projet\u00a0:<\/strong> Responsable des affectations, elle a veill\u00e9 \u00e0 la disponibilit\u00e9 des ressources tout au long du projet, au respect des d\u00e9lais impartis et \u00e0 la conformit\u00e9 du produit final aux attentes du client.<\/li>\n\n<\/ul> En travaillant de mani\u00e8re it\u00e9rative et incr\u00e9mentale, cette \u00e9quipe a pu S\u2019adapter rapidement aux commentaires des clients et aux r\u00e9sultats des tests. Cela a permis d\u2019effectuer des ajustements rapides afin de satisfaire, voire de d\u00e9passer, les attentes de Cableflo.\n\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"cableflo2\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      \u00c9ch\u00e9ancier<\/h3>\n
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      • Dur\u00e9e : <\/strong>35 semaines<\/li>\n\t
      • Total des heures investies : <\/strong>Pr\u00e8s de 1300 heures<\/li>\n<\/ul>\nGr\u00e2ce \u00e0 l’utilisation d’une m\u00e9thodologie agile, l’\u00e9quipe a \u00e9t\u00e9 en mesure de s’adapter rapidement aux priorit\u00e9s changeantes, livrant les fonctionnalit\u00e9s de mani\u00e8re incr\u00e9mentielle tout en garantissant la satisfaction constante du client.\n\n

        Caract\u00e9ristiques principales de la nouvelle solution<\/strong><\/h3>\n
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        • Cr\u00e9ation et gestion de billets de service : <\/strong>L’application de bureau permet aux administrateurs de cr\u00e9er des billets de service, qui sont ensuite assign\u00e9s aux charg\u00e9s de projet.<\/li>\n\t
        • Optimisation mobile pour iPhone : <\/strong>Gr\u00e2ce \u00e0 FileMaker Go, l’application a \u00e9t\u00e9 sp\u00e9cialement optimis\u00e9e pour les iPhones, conform\u00e9ment au choix du client pour ces appareils. Les charg\u00e9s de projet et les techniciens peuvent g\u00e9rer les appels sur le terrain, recevoir des notifications et mettre \u00e0 jour les informations en temps r\u00e9el.<\/li>\n\t
        • Compatibilit\u00e9 mobile Apple et Android : <\/strong>Gr\u00e2ce \u00e0 FileMaker Go et WebDirect, l’application fonctionne sur tous les appareils mobiles, incluant les tablettes Apple et Android. Con\u00e7ue pour \u00e9voluer, elle permet d’adapter les interfaces de mani\u00e8re flexible afin de r\u00e9pondre aux besoins futurs du client.<\/li>\n\t
        • Tableau de bord centralis\u00e9 : <\/strong>Permet de visualiser rapidement les billets en cours, assign\u00e9s et ferm\u00e9s, avec des options de filtrage interactives pour une gestion optimis\u00e9e.<\/li>\n\t
        • Notifications en temps r\u00e9el : <\/strong>L’int\u00e9gration avec Twilio pour l’envoi de SMS et de courriels garantit que chaque membre de l’\u00e9quipe est inform\u00e9 des nouvelles assignations et des mises \u00e0 jour.<\/li>\n\t
        • Archivage et exportation : <\/strong>Les donn\u00e9es historiques peuvent \u00eatre consult\u00e9es et export\u00e9es au format Excel, offrant une vue d’ensemble des tendances et facilitant l’analyse de la performance.<\/li>\n\t
        • Technologie Claris FileMaker : <\/strong>D\u00e9velopp\u00e9e avec FileMaker, un produit Claris appartenant \u00e0 Apple, l’application b\u00e9n\u00e9ficie d’une int\u00e9gration transparente avec l’\u00e9cosyst\u00e8me Apple, garantissant performance et s\u00e9curit\u00e9.<\/li>\n\t
        • D\u00e9ploiement simplifi\u00e9 : <\/strong>FileMaker Go offre une exp\u00e9rience utilisateur optimale sur iPhone et iPad, permettant aux techniciens d’acc\u00e9der facilement aux informations dont ils ont besoin lorsqu’ils travaillent sur le terrain.<\/li>\n<\/ul>\n\n

          R\u00e9sultats<\/h3>\nDepuis la mise en \u0153uvre du syst\u00e8me, Cableflo a constat\u00e9 une nette am\u00e9lioration dans la gestion des appels de service :\n
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          • R\u00e9duction du temps de traitement des appels : <\/strong>Le suivi en temps r\u00e9el et les notifications instantan\u00e9es permettent une r\u00e9solution plus rapide des probl\u00e8mes.<\/li>\n\t
          • Am\u00e9lioration de la collaboration : <\/strong>Le syst\u00e8me renforce la communication entre les administrateurs, les charg\u00e9s de projet et les techniciens, permettant une coordination plus fluide des interventions.<\/li>\n\t
          • Augmentation de la satisfaction client : <\/strong>Gr\u00e2ce \u00e0 un meilleur suivi des appels et \u00e0 une r\u00e9solution plus rapide des incidents, Cableflo a pu offrir un service \u00e0 la client\u00e8le am\u00e9lior\u00e9.<\/li>\n\t
          • Meilleure gestion des ressources : <\/strong>La capacit\u00e9 de suivre les tendances des appels de service permet une allocation plus efficace des ressources humaines et mat\u00e9rielles.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            \u00ab Notre nouvelle application FileMaker a profond\u00e9ment transform\u00e9 notre fa\u00e7on de travailler, et ce, de mani\u00e8re positive. L'int\u00e9gration des demandes d'intervention dans notre syst\u00e8me nous a permis de b\u00e9n\u00e9ficier d'un suivi nettement plus pr\u00e9cis de chaque demande, ce qui a consid\u00e9rablement am\u00e9lior\u00e9 notre efficacit\u00e9.\n\nLe travail de nos techniciens, chefs de projet et responsables s'en est trouv\u00e9 grandement am\u00e9lior\u00e9, ce qui a permis d'acc\u00e9l\u00e9rer nos processus et d'optimiser notre organisation.\n\nGr\u00e2ce \u00e0 ce syst\u00e8me d\u00e9velopp\u00e9 par Direct Impact Solutions, nous assurons d\u00e9sormais un suivi beaucoup plus rigoureux, ce qui nous permet de r\u00e9pondre plus efficacement aux besoins de nos clients tout en am\u00e9liorant notre gestion interne. Nous sommes pleinement satisfaits de cette solution et de ses effets positifs sur notre quotidien. \u00bb<\/div>\n\t\t\t\n\t\t\t\t\t\t
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            \u2014Benoit Picard<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
            Administrative Assistant, Cableflo International<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Conclusion<\/h3>\n\nLa solution con\u00e7ue pour Cableflo International par Direct Impact Solutions a transform\u00e9 la gestion des interventions gr\u00e2ce \u00e0 l’int\u00e9gration de solutions technologiques modernes et \u00e0 l’optimisation des processus.\n\nCe projet, men\u00e9 \u00e0 bien avec succ\u00e8s, illustre la capacit\u00e9 de Direct Impact Solutions \u00e0 concevoir et d\u00e9ployer des solutions sur mesure et \u00e9volutives, parfaitement adapt\u00e9es aux besoins sp\u00e9cifiques de ses clients.\n\nEn combinant expertise technique et approche personnalis\u00e9e, Direct Impact Solutions se r\u00e9v\u00e8le un partenaire strat\u00e9gique pour accompagner les entreprises dans leur transformation num\u00e9rique et les aider \u00e0 atteindre de nouveaux sommets.\n\nPour Cableflo, cet investissement s’est traduit par des gains de productivit\u00e9 importants, une efficacit\u00e9 op\u00e9rationnelle accrue et une meilleure satisfaction client, renfor\u00e7ant ainsi sa position de chef de file dans le secteur du c\u00e2blage structur\u00e9 au Qu\u00e9bec.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            \u00c9tude de cas FileMaker Entreprise de services\/Secteur de la construction \u00c9tude de cas\u00a0: Cableflo International Cableflo International, acteur majeur de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":25235,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[],"tags":[],"class_list":["post-25568","page","type-page","status-publish","hentry"],"yoast_head":"\nCableflo International - Direct Impact Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.directimpactsolutions.com\/case-studies\/cableflo-international\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cableflo International - Direct Impact Solutions\" \/>\n<meta property=\"og:description\" content=\"\u00c9tude de cas FileMaker Entreprise de services\/Secteur de la construction \u00c9tude de cas\u00a0: Cableflo International Cableflo International, acteur majeur de […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.directimpactsolutions.com\/case-studies\/cableflo-international\/\" \/>\n<meta property=\"og:site_name\" content=\"Direct Impact Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/directimpactsolutions\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-09T11:20:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.directimpactsolutions.com\/wp-content\/uploads\/2025\/06\/CABLEFLO2-scaled-1.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.directimpactsolutions.com\\\/case-studies\\\/cableflo-international\\\/\",\"url\":\"https:\\\/\\\/www.directimpactsolutions.com\\\/case-studies\\\/cableflo-international\\\/\",\"name\":\"Cableflo International - 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