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That’s precisely what Kris Hayward focuses on when speaking with clients. As an Account Manager for Direct Impact Solutions, Kris knows what questions to ask in order to get his clients thinking. He also ensures that he involves them throughout the process. And isn’t that what digital transformation is all about: working WITH your clients …

Kris Hayward: You Can’t Find the Solution Until You Understand the Challenge Read More »

Working in his dream field A project manager of a web team focused on client success, Robert Ramsdale joined Direct Impact Solutions at the very beginning of the COVID-19 pandemic, in March 2020, following the company’s acquisition of CoreSolutions Software, his previous employer. Growing up in Dorchester, Ontario, Robert knew early on that he wanted …

Robert Ramsdale: Portrait of a Passionate Man Read More »

Alan Bruce has been working in application development since 1999. Over the years, he’s had a front-row seat to the evolution of various technologies—and especially to the rise of the Internet. But one thing about his work has remained constant: he still enjoys finding just the right solution for a client. A team player, even …

Portrait of Alan Bruce: It’s All About Loving Your Job Read More »

When asked to describe what a technical lead does, François Dubé, who’s held the position for over three years, answers with a smile: “You do a lot of things!” It’s a great role for this curious guy who’s always up for learning more about FileMaker and everything computer-related. After graduating as an engineer in automated …

Providing Support and Exercising Creativity: François Dubé, Technical Lead Read More »

James Hea, Customer Success and Project Manager at our Toronto office, has been instrumental to Direct Impact Solutions’ push into English Canada and the United States. He’ll be taking his well-deserved retirement in August—our first retiree!—as he steps down from the position he’s held since 2016. We want to take this opportunity to introduce you …

James Hea, A Strong Team Player Read More »

It was the summer of 1996—the dawn of the Internet age. Rumblings of our digital future could be heard everywhere, along with two current Céline Dion hits. Philippe Lazzaroni, now president of Direct Impact Solutions, was working in the event industry at the time and creating a website for a festival.

Did you know that some of our employees work tirelessly to maintain your systems’ security and performance? Martin Roy has been carrying out this work as systems administrator at Direct Impact Solutions since 2011. Find out what his job is like and what drives him from day to day. Martin has a long history in …

Martin Roy, Systems Administrator. The man who protects the health of your IT systems. Read More »